Our quality mystery shopping program will monitor how your customers are treated on a one-on-one basis here in Italy and what level of service they experience when they do business with your local dealers/shops/offices.

We will test the dealer or employee behaviors with visits or telephone calls that will be representative of typical customer encounters/requests.

We have over 1500 mystery shoppers, located throughout Italy, all professionally trained.

You will receive a full report containing:

• detailed single shop findings,
• an in-depth summary report with factual information, and clear marketing solutions based on the results.

Creation date : 04/02/2005 @ 11:08
Last update : 18/11/2008 @ 15:19
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